Policies

-Updated 9/24/2015.

-All paperwork must be completely filled out and signed before any services can be provided.

-We prefer to have at least one method of access (key, door code, etc.). This helps allow us to provide service as scheduled, provide the best care for the aquarium, and prevent you from having to pay a lockout fee.

-We strive to provide consistent and reliable care. However, due to traffic and other factors such as unexpected issues at other clients, we may not run on schedule. If we anticipate being late by more than 15 minutes we will try to contact you to let you know.

-We may take photographs of your tank, livestock, etc. for use on our website or other advertising materials.

-In order for us to provide the highest quality care possible we ask only a few things of you.

  1. If you see any issues at all please let us know as soon as possible. This may be a fish not acting normally (not eating, clamped fins, less active, overly aggressive, heavy breathing, staying near the surface, etc.), equipment not working properly (noisy, not turning on, etc.), or anything else unusual.
  2. Feed the amount of food we recommend. One of the most common problems we see is overfeeding. Almost everyone overfeeds. This can be a major problem in an aquarium since all food ends up as waste in the water which promotes algae and greatly lowers water quality.

-Due to the nature of aquariums there is always a chance of a leak or failure of some kind. We cannot guarantee against or be liable for a failure of any kind. This applies whether you had the tank already or it was installed by us.

-Except as described as part of our full service aquarium maintenance, there is no guarantee or warranty for livestock, whether or not it is purchased from or through us. This is regardless of when the death or illness may occur. There are simply too many variables and unknowns with aquariums and their livestock to prevent and fix all problems that may arise, or to guarantee health or life in any way.

-There is no guarantee against scratches or other damage to the glass, acrylic, cabinets, floor, surrounding furniture, or any other property for any reason. The client is completely responsible and liable for any scratches or damages of any kind to the aquarium, furniture, flooring, walls, or any other property of any kind.

-There is no guarantee or warranty on or for any dry goods or equipment, new or used, purchased from or through us or already in use by the client. This includes the item itself and any damage it may cause. This is regardless of the reason or timing of any loss, damage, issue, or cause of dissatisfaction by the client. The client is completely responsible and liable for the proper use and functioning of any and all equipment used for the aquarium.

-If the aquarium is not in a residential home we reserve the right to put a small sticker with our business information on it, similar to a business card.

-Since normal wear and tear is inevitable, we are not responsible or liable for any damage to equipment even if it occurs during our maintenance service. For example, if a part of a filter happens to break during maintenance the client is completely responsible for the cost of replacement of that part.

-Because our costs will tend to go up over time we reserve the right to increase our fee for maintenance once per year. This applies to full service and pay per visit customers.

-In order to prevent any sort of cross contamination between tanks we recommend that each client has a set of their own maintenance and cleaning equipment.

-In an effort to prevent overfeeding we will provide measuring spoons and show you exactly how much food is to be fed and explain feeding in general. If you would like we can setup an automatic feeder that will feed a predetermined amount of food at a specified frequency.

-We operate under the current version of the policies found on this page. By using our service you agree to these policies at the time of service, whether or not you have read the most recent version.

-We fully understand that the security of our email is vital for all of our clients as well as the business itself. We use the most secure type of passwords and use the strictest, most aggressive antivirus software settings available. We strive to keep our email as secure as possible. However, due to the nature of this business we are opening emails from many known and unknown sources on a daily basis. Because of this there is a chance that problems and breaches of security could arise. We are not liable for any damages or breach of security related to your email or ours.

-We will always reference our service in the subject line when sending email. This means the subject line will be something to the effect of “Aquarium Installation” or “Aquarium Maintenance Payment”. Common sense should be used and if an email is sent from Info@BlueRidgeAquariums.com or any other email associated with Blue Ridge Aquariums and it does not contain a reference to the service we provide in the subject line please email us separately before opening it. If anything suspicious occurs please let us know so that we are aware of and can address the situation appropriately.

-Please let us know about any parking rules in your area such as visitor spaces, permits, rules associated with commercial vehicles (our vehicles may have window lettering, magnets, etc.). The client is responsible for informing us of any parking restrictions, limitations, fees,etc. The client is responsible for reimbursement of any and all expenses, damages, repairs, and time if any cost or loss is incurred due to parking tickets, booting, towing, impounding, etc.

-In some situations extra labor may be required and in those cases our labor rate is $50 per hour per person, billed in 15 minute increments.

-We will establish a routine day and time for our maintenance to be provided. In some situations we may need to change that day or time. If for any reason you need to change the day or time of the maintenance and it does not fit our schedule that week you have forfeited the maintenance for that week. We will do anything we reasonably can to accommodate any change in schedule but in some situations we simply may not be able provide service at the other days and times offered. In this situation you will have forfeited service that week. This change will not be reflected in the monthly invoice since we did what we could to provide service and it was your limitations that prevented us from providing service.

-Aquarium maintenance is not an obligation for a minimum or specific period of time for either party. It is an at will arrangement. This means that either the client or Blue Ridge Aquariums may end maintenance at any time, for any reason, with or without notice.

Full Service Aquarium Maintenance Option:

-Our full service aquarium maintenance option is meant to cover all necessary maintenance and routinely needed dry goods. This is designed to help keep the cost as consistent and stable as possible. It includes:

  • Weekly Aquarium Maintenance
  • Substrate Vacuuming
  • Algae Scrubbing
  • Filter Media Cleaning/Replacement
  • Health Check for all Livestock
  • Water Testing
  • Equipment Check/Inspection
  • Installation of New Equipment
  • Livestock Delivery and Acclimation
  • Supplies Delivery
  • Keeping Food Stocked
  • Dechlorinator
  • Troubleshooting
  • Recommendations
  • Monthly Invoicing
  • New Heater(s) Every Year
  • Livestock Guarantee

-Our livestock guarantee for weekly full service aquarium maintenance covers new livestock purchased through us for 30 days from date of delivery and is limited to $200 of retail cost per year. It is void if our feeding and other instructions are not followed or if the client causes or contributes to a possible cause of the loss as determined by us. It is void if the fish jumps out or was subject to aggression from any other tank inhabitants. We reserve the right to void the livestock guarantee at any time, without notice, at our sole discretion.

-Our full service aquarium maintenance option includes food and filter media estimated for the tank based on how it is setup when we begin service. If the filtration needs of the tank change and the amount and/or types of food required changes (more fish, fish have grown larger, etc.) then the difference may be reflected by a separate charge per item for additional food and filter media or an increase in the monthly rate.

-Our full service aquarium maintenance also includes a new heater at the end of every year. This helps prevent episodes of heaters overheating the aquarium. We use the highest quality heaters available. Although rare, even the highest quality heaters can fail and remain ‘on’, potentially overheating the tank with catastrophic results. Replacing the heater(s) every year is the best way to prevent this. In addition, we use heaters with the lowest power necessary to keep the tank properly heated so that if they fail ‘on’ they cannot overheat the tank as much. In addition, in many tanks (especially larger systems, reef systems, or systems containing valuable livestock) we may use multiple heaters so that none of them is capable of overheating the system on its own. This means that if one heater fails ‘on’ the other(s) can simply stay off.

-Our full service aquarium maintenance option does not include bulbs, medications, parts, decorations, livestock, etc.

Fees:

-Returned check fee: $50

-Lockout Fee: $50 or half of one visit, whichever is higher.

-Key exchange: $25 or 1/4 of one visit, whichever is higher.

-Late Payment: Normal terms are net/10 (payment in full due within 10 days of date on invoice). Late payments will accrue interest at a rate of 1% per month.